Refund policy

 

Website Return Policy 

You may return most new, unopened items sold and fulfilled by GameZilla.ca within 30 days of delivery for a full refund. We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

Refunds 

Refunds are requested after we receive and process your return. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (see below for specific guidelines). We'll notify you via e-mail of your refund once we've received and processed the returned item.

 

 

Order Cancellation

We reserve the right to cancel any order for any reason. In the event of such a cancellation, a full refund will be issued.

Pre-Orders 

Orders containing pre-order items will be held until all products in the order have been released. Please refer to our full Pre-Order Policy & FAQ for further details before placing a pre-order. Pre-order cancellations or quantity reductions will incur a 10% fee based on the total order value. If a substitution is made or store credit is issued to avoid this fee, all associated transactions will be considered final sale.

Singles Buyouts & Price Spikes/Drops

GameZilla reserves the right to cancel any order where system price updates have not taken effect. GameZilla may honor up to 4 copies of a card at the card value shown before the update, at our discretion. We will also apply full refund or rebate on card purchases within 48 hours that had a significant drop in price in the form of store credit after being contacted by customer for their order within the allotted time frame. 

Liability & Delivery Issues

GameZilla is not liable for orders marked as delivered that are subsequently stolen, misplaced, or lost in transit. If you are concerned about theft or porch piracy, please request in-store pickup in the checkout. For added security, our parcel shipments require a signature upon delivery. Our "Canada Post Letter Mail for Card Singles" shipping option is untracked and at buyer's risk. Pleas be aware of the risk of choosing the untracked option. Additionally, GameZilla is not responsible for any loss resulting from an incorrect or incomplete address provided by the customer.

Abandoned Orders

We define orders as abandoned if they are not picked up in-store within one (1) year of the original order date. We will attempt to make reasonable efforts to contact you, however, after one year all orders will automatically be considered abandoned and be re-absorbed back into inventory. If an extension is needed, please reach out to staff before the time expires.