Frequently Asked Questions

Where are you located?

We have four shops located in New Brunswick, Canada. Bathurst, Moncton, Saint John, and Fredericton.

Are all of the items found in-store on your website?

No, not at this time. Only all of our card singles are displayed online. All of our stores have large inventories and at this point it’s not possible for us to display them all online, as the website runs off a seperate sale system. If you’d like to browse all the products we have in stock, check out your local Gamezilla in person!

If I choose free in-store pick-up, how long until I can pick up my items?

If you choose all the cards from your local GZ, we aim to have it pulled and ready within 48 hours (often less). You will receive an email once your order is ready for pickup; please do not arrive before you receive the email. If you chose cards from a different city, but chose ‘in-store pickup’, card transfers take on average 1-3 weeks as long as there are no delays (emergencies, bad weather, etc.). You will be emailed once the cards arrive at your chosen GZ. If you need the cards quicker, please choose one of our mailing options.

What is the different between Card Singles Shipping, Small Parcel, and Large Parcel shipping options?

Card Singles Shipping is for cards small enough to fit into an envelope. This shipping does not include Tracking, so it is at the buyer’s risk. We cannot help if the order gets lost in the mail. Small Parcel is for larger items, enough cards that they do not fit into an envelepe, or a smaller order you want tracking on. This tier comes with tracking, which will be provided soon after the parcel has been mailed. Will be mailed out within a few days of receiving the order. Large Parcel is for items that are very heavy, or if you buy multiple items that would require a large box, or multiple boxes to ship. Will be mailed out within a few days of receiving the order. This tier also includes Tracking. Depending on the size of the order (many boxes), you may be asked to pay extra shipping. If you’re unsure of which size to pick, feel free to contact us at Store@Gamezilla.ca.

Can I have items from multiple stores sent to me? Does that cost extra?

No, there is no extra charge from ordering from multiple stores. If you select in-store pickup, no many how many stores you order from, the delivery charge will be free, though the items may arrive at different times. If you choose Card Singles Shipping, each store will ship your cards out separately, so expect them in multiple shipments. If you choose one of the Parcel Shipping options for multi-store orders, please note all items will be transferred to one city for combined shipping in one box. If you need the items in a hurry, order each separately with paid shipping and each store can ship separately.

I returned an item in-store for credit, but don’t see it online?

Our physical stores and online store have different sale systems, so they cannot “see” the credit the other has. If you want to use credit from one place in another place, check with your local GZ staff to see if they can transfer it for a specific purchase.

What can/cannot my trade-in credit be used on?

Website credit (from card trade-ins) can be used on most online items. Some items will be marked specifically with “No Trade Credit”, which tends to be, but not limited to, new or limited merchandise. In the case you attempt to buy something that does not accept trade credit, you will be refunded back to your account.

Do you guys buy cards?

We do! Just create an account on our website and click on the Sell Your Cards button on the front page. We offer store credit and cash for select cards.

How much are my cards worth? Can I just drop off me entire collection with staff for a quote?

At this time, we often don’t have extra staff available for card collection quotes. However, you can still contact your local GZ for availability.

How do I submit my cards?

Full step-by-step guide to using our Buylist can be found on our Buylist Tutorial Page: https://gamezilla.ca/blogs/news/buylist-tutorial

Some of the cards I submitted on my buylist were denied, why?

The Buylist is auto-generated by a computer, so sometimes it makes mistakes. It might give too much/too little value for your cards, or might say we’re taking in a card when we’re not. We try to keep the list as up-to-date as possible to avoid these types of errors. Errors are most likely to happen when the market quickly shifts (ban-lists announced), or for new cards (as the market hasn’t adjusted properly yet). We may also deny cards once they are dropped off if we don’t think they are in good condition. If cards are dropped off with us and denied, we will let you know so you can pick them up.

When I trade in cards, do they have to be in order?

We do ask that trade-ins be in the correct order when you drop them off. If they are not, a 15% sorting fee may be applied.

What Condition are our cards in?

Each card listed on the website has a general grade: NM = Near Mint LP = Lightly Played LP+ = Lightly Played and above (for our secondary card stores) At the moment, due to Shopify limitations, we don’t have lower conditions listed at the moment. If we find a card that is below our standards for the listed condition, we will contact you with images and arrange a refund or discount. If you want to see an image of the card quality before you buy, please contact us at store@gamezilla.ca.

What if I’m not satisfied with the quality of the card?

Please check the quality before you leave the shop. If you are not satisfied, we can issue a refund. If the card was mailed to you, you may mail back the original card at your own expense for an exchange or refund. Refund will be applied once the card is received. If you’re concerned about card condition, please feel free to reach out before you purchase.